Following the implementation of any new system or service, there are “check points”
that the desired benefits have been achieved or even exceeded. Champions,
Stakeholders, and Users alike often ask:
- Is the system/operation better than before?
- Have we achieved our process, cycle, staffing, customer satisfaction, and
financial targets?
- Is this the system that had been approved?
The Post-Implementation Audit addresses these questions and identifies corrections,
alterations, and improvements to the Human Resource systems and processes to
better satisfy the overall objectives. It provides an impartial assessment of the HR
Systems capabilities, original system objectives, and current user expectations.
Through this analysis, opportunities for improvement can be identified, and specific
steps can be planned to increase user satisfaction, improve system processes and
operations, improve benefits, and reduce costs.
A review of Human Resource systems and processes following implementation can
lead to important improvements that will enhance the success and benefits of the
operations